Say goodbye to manual email management. SGiQ’s AI-driven Email Automation handles instant responses, nurtures leads over time, and streamlines customer support—so you can focus on what matters most.

Step 1: Customer Sends an Email Inquiry

• A customer sends an email to your business, whether it’s a general question, a service request, or a sales inquiry.
• Example: “Hi, I’d like to learn more about your pricing and services.”

Step 2: AI Scans and Categorizes the Email

• SGiQ’s AI automatically reads the email, analyzes the content, and determines its intent.
• It categorizes emails into predefined groups such as:
  
  • General Inquiries
  • Sales & Lead Nurturing
  • Customer Support Requests
  • Appointment or Service Bookings
  • Order Status & Tracking

Step 3: AI Generates an Automated Response

• Based on the category, the AI selects or generates an appropriate response.
• For General Inquiries: The AI provides relevant information.
  
  • Example Reply: “Thank you for reaching out! Here’s a link to our pricing and services page: [Link]. Let us know if you need further details.”
• For Lead Nurturing: The AI sends follow-up emails and engages potential customers over time.
  
  • Example: “We noticed you were interested in our services. Here’s a free guide to help you get started: [Link].”
• For Support Requests: The AI either resolves the issue or forwards the email to the right team.
  
  • Example: “We’ve created a support ticket for your request. Our team will get back to you within 24 hours. Your ticket ID is #12345.”

Step 4: AI Escalates Complex Requests to a Human Agent

• If the email requires human intervention, the AI forwards it to the appropriate department.
• The AI provides a summary of the issue for faster resolution.
• Example: “This request involves a custom pricing quote. Forwarding to Sales Team.”

Step 5: AI Follows Up with Customers Automatically

• If a lead has not responded, the AI schedules follow-up emails to maintain engagement.
• If a support request is resolved, the AI sends a confirmation email and asks for feedback.
• Example: “We hope your issue has been resolved. Please take a moment to rate our support: [Link].”

Final Outcome: Faster, Smarter, and More Efficient Email Management

• Your business can handle high email volumes effortlessly.
• Customers get instant responses and better engagement.
• Your team saves time while AI manages repetitive tasks.